Refund policy

Refund & Return Policy — She’s For Her

We want you to love what arrives in your mailbox. Because our greeting cards and wrapping paper are produced and fulfilled to order, our return policy is designed to protect both our customers and our small business.

Returns & Exchanges

Because our cards and wrapping paper are printed to order, we generally do not accept returns or exchanges for change of mind, ordering the wrong item, or no longer needing the product.

Please review product details and your order carefully before checkout.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel an order if it has not yet entered production or fulfillment.

Because production may begin quickly, cancellation requests cannot be guaranteed.

Damaged, Defective, Misprinted or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, contact us within 14 days of delivery.

Please provide your order number and clear photos of the item and packaging. Once the issue is verified, we may offer a replacement or refund at no additional cost to you.

You will not be required to return a defective or incorrect item unless we specifically request it.

Lost Orders

Orders believed to be lost in transit will be reviewed individually using tracking information and information from the shipping carrier or fulfillment partner. When an order is confirmed lost, we may provide a replacement or refund.

Incorrect Addresses, Refused Packages & Unclaimed Shipments

Orders that cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or failed to claim a package are generally not eligible for a refund.

When possible, we may offer to reship the order after the customer pays the additional shipping cost.

Refunds

If a refund is approved, it will be issued to the original payment method.

After we issue a refund, your bank, credit card company or payment provider may require additional time to post the funds to your account. This typically takes several business days and is outside of our control.

Custom or Personalized Products

If She’s For Her offers personalized or custom-made products in the future, those items will be final sale unless they arrive damaged, defective, misprinted or incorrect.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For assistance, visit shopshesforher.com and use our Contact page.